Tired of printing and rescanning email attachments just to get them into your system? You’re not alone. Here’s how one logistics company automated document capture and saved thousands of hours in the process.
See how a leading logistics company eliminated paper-heavy workflows and indexed over 610,000 documents in a year with SMRTR Capture’s drag-and-drop automation.
Ready to eliminate manual capture and get your team working smarter? Let’s get started.
From Print-and-Scan Chaos to Drag-and-Drop Simplicity:
How One Logistics Company Transformed Document Management
When a large logistics company realized its internal document management system was slowing them down, they didn’t just need a patch — they needed a smarter way to work. Their story is a perfect example of how automating document capture can save time, reduce costs, and improve data accuracy across departments.
The Challenge: Paper-Based Bottlenecks
This logistics company’s success depends on smooth, real-time communication with shippers, carriers, and internal staff. Yet their in-house content repository had one critical limitation — it couldn’t separate and archive email attachments.
That meant personnel had to print and scan every email attachment, including bills of lading and invoices, just to get them indexed with shipment records.
The impact:
- Endless printing and rescanning cycles
- Costly paper and ink waste
- Lost productivity for brokers and accounting staff
- Risk of human error during manual indexing
Even after internal developers created an Outlook plugin, one key problem remained — documents couldn’t be archived in their original format.
The Solution: SMRTR Capture Steps In
The IT Manager began searching for a solution that could solve the email attachment issue without overhauling the entire system.
“After reviewing at least 12 document management companies, I realized an off-the-shelf product was not going to work. Then I was introduced to SMRTR. They gave me an in-depth demonstration of SMRTR Capture — and I was extremely impressed.”
What set SMRTR apart was flexibility.
Rather than forcing the company to conform to a rigid, pre-built system, SMRTR Capture integrated seamlessly with their existing infrastructure — and even offered custom development assistance to ensure a perfect fit.
The result? A smooth transition from manual, paper-based workflows to automated, digital document capture.
The Results: Efficiency, Accuracy, and Happy Teams
In the first 12 months alone, the company indexed over 610,000 documents using SMRTR Capture.
Key outcomes:
- Zero printing or scanning required — documents stay digital from start to finish
- Massive cost savings on paper, ink, and labor
- Faster document indexing — users can drag, drop, and store files instantly
- Cleaner records — irrelevant pages can be stripped out before indexing
- Batch processing — scan multiple documents and index them individually, right from one screen
“If we had purchased software off the shelf, we would have been forced to modify our processes to fit the package. With SMRTR, it was the other way around. They fit the solution to us.”
Reader Takeaways: What You Can Learn from This Success
Lessons Learned ✅
- Don’t settle for “off-the-shelf” software that limits your process — find a partner who adapts to your workflow.
- Automating document capture can create massive time and cost savings across departments.
- Integration and customization are key to long-term adoption and ROI.
Results You Can Expect 📊
- Up to 80% reduction in manual document handling
- Increased accuracy in load and invoice records
- Immediate visibility into key documents across your organization
Quick Checklist: Is It Time to Upgrade Your Document Capture Process?
Use this checklist to see if your team might benefit from automation:
🔲 We still print and scan documents that originate digitally
🔲 Email attachments aren’t automatically stored with related records
🔲 Our document indexing process involves multiple manual steps
🔲 We can’t easily batch scan and index documents at once
🔲 Employees spend more time filing than focusing on their core tasks
If you checked two or more boxes, it might be time to explore a smarter solution — like SMRTR Capture.
The Bottom Line
For this logistics company, “drag-and-drop” wasn’t just a feature — it was a breakthrough.
By replacing paper-heavy workflows with intelligent capture automation, they gained speed, control, and confidence across their document processes.
And in a world where every shipment and every second counts, that’s a competitive edge worth capturing.