smrtr Compliance Tutorials
Browse Help Topics
Current Version
Change Log: 1.0.2121
Add Traceability Information to Open Purchase Orders
Quick Start
- Visit the Login Page: Go to your company's smrtr compliance login page.
- Register: Click on the Register button to start the process.
- Complete the Form: Fill out all the required information accurately.
- Verify Your Email: Follow the instructions in the verification email sent to you.
- Log In: Sign in using your verified email and password.
- Save Your Profile: Click Save to confirm your details.
- Await Approval: Your registration will be reviewed by your Organizations Admin. Once approved, you’ll gain full access.
- Login
- Hover over the profile icon at the top right
- Click “My User”
- Edit the fields you wish to change
- Click the "Save" button at the bottom right
Upload and Review Documents
Contributor
Login
Navigate to the supplier tab
Find the document you would like to upload (Using the search and sort features)
Click the paper clip next to the document you will be uploading
Set the effective and expiration date if it's applicable
Click the "Choose file" button or drag a file into the upload file field
Click Submit
Login
Navigate to the "Facility" tab
Find the Facility you would like to upload a document for (using the search and sort features)
Click the arrow icon on the left to expand the Facility
Find the document
Click the paper clip next to the document you will be uploading (on the right hand side)
Set the effective and expiration date if it's applicable
Click the "Choose file" button or drag a file into the upload file field
Click Submit
Login
Navigate to the "Product Item" tab
Find the Product Item you'd like to upload a document for (using the search and sort features)
Click on the arrow Icon on the left to expand the "Product Item"
Use the sort and search to find the document you'd like to add for that Product Item
Click the paper clip next to the document you will be uploading
Set the effective and expiration date if it's applicable
Click the "Choose file" button or drag a file into the upload file field
Click Submit
Video: https://youtu.be/r7VDcUJ_AM8
Login
Navigate to the Purchase Order tab
Find the Purchase Order you'd like to upload a document for (Using the search and sort features)
Click on the arrow Icon on the left to expand the Purchase Order
Use the sort and search to find the Product Item you'd like to add lot for (Using the search and sort features)
Click the + Icon next to the Product Item
For that Specific Purchase Order add the lot number and Quantity used from that lot. (Note if multiple lots are used for the PO simply add another lot to the purchase order)
Once you click "Submit" the lot will expand and you will be able to see which documents must be added for that lot
Click the paper clip next to the document you will be uploading
Set the effective and expiration date if it's applicable
Click the "Choose file" button or drag a file into the upload file field
Click Submit
Repeat steps 5-12 till all of the items have their respective documents for this Purchase order
Video: https://youtu.be/r7VDcUJ_AM8
Reviewer
- Login
- Navigate to the Supplier tab
- Find the supplier and document you would like to review (Using the search and sort features)
- Click the "Review" icon next to the document you will be uploading (On the right side)
- Look at the document and evaluate if it is correct.
- If it is correct click "Accept"
- If it is not correct click "Reject"
- Fill out the Rejection reason and add any comments
- Click "Submit Rejection"
- Login
- Navigate to the Facility tab
- Find the Facility you would like to review a document for (Using the search and sort features)
- Click the arrow icon on the left to expand the Facility
- Find the document
- Click the "Review" icon next to the document you will be reviewing (On the right side)
- Look at the document and evaluate if it is correct.
- If it is correct click "Accept"
- If it is not correct click "Reject"
- Fill out the Rejection reason and add any comments
- Click "Submit Rejection"
- Login
- Navigate to the Product Item tab
- Find the Product Item you'd like to upload a document for (Using the search and sort features)
- Click on the arrow Icon on the left to expand the Product Item
- Use the sort and search to find the Document you'd like to review for that Product Item
- Click the Review Icon next to the document you will be reviewing (On the right side)
- Look at the document and evaluate if it is correct.
- If it is correct click "Accept"
- If it is not correct click "Reject"
- Fill out the Rejection reason and add any comments
- Click "Submit Rejection"
- Login
- Navigate to the Purchase Order tab
- Find the Purchase Order you'd like to review a document for (Using the search and sort features)
- Click on the arrow Icon on the left to expand the Purchase Order
- Find the Product Item you'd like review (Using the search and sort features)
- Click on the arrow Icon on the left of the Product item
- Click on the arrow icon on the left of the lot you with to review
- Click the review icon next to the document you will be reviewing
- Look at the document and evaluate if it is correct.
- If it is correct click "Accept"
- If it is not correct click "Reject"
- Fill out the Rejection reason and add any comments
- Click "Submit" Rejection
- Repeat steps 5-13 until you have reviewed all the documents for that purchase order
Search and Review Features
Search and Sort
- Click the search box on the left side
- Start typing what you are searching for and the documents and items will constrain to the search
- Clearing the box will return all items
- Click on the arrows going up and down next to a header
- One click will show the ascending order
- A second click will show the descending order
- A third click will reset the filter
- Click the Advanced Search Button next to the search box
- Use the fields available to refine your search
Dates
Department
Supplier name
Supplier number
Who it was uploaded by
The document group
The document name
The document ID
Status
- Different Document tabs will offer different advanced search features.
- click “Clear” to reset the advanced search
- Click “Close” to close the advanced search
Review Tools
Work All allows a reviewer to review outstanding documents without having to click the review button for each individual document
- User must have the reviewer role
- Navigate to the document type you'd like to review
- Click the “Work All” button to the right of advanced search
- You will be put into the review document pop-up
After reviewing one document you will then be presented with the next document in order on that specific page
- Click the Dashboard tab at the top of the screen
- The Dashboard will Appear
- The dashboard gives an overview of all documents and their statuses for the supplier
Clicking on a specific Status on a specific document type will take you to a filtered page with those documents based on the status
- Clicking the status text under the document type will filter out that status
Clicking the text again will return the status
- Click on the “All Suppliers” box next to your username
- Enter a supplier name or number or select one from the dropdown
- Click on the supplier you're looking for
- All Document pages will now only show that supplier
Document History
Navigate to the document you’d like to see history for
Click the "Clock" icon located immediately to the right of the review or paperclip icon.
A history panel will appear, listing all versions with the most recent changes at the top. Scroll downward to see older entries.
Email Summaries and Notifications
Summary Emails
Summary emails provide a clear, concise overview of your organization’s incoming documents—delivered daily, weekly, or on both schedules according to your preference. Each email breaks down new submissions by document type and supplier, ensuring you stay fully informed and up‑to‑date with every document as it arrives.
This email is broken down into multiple sections based on supplier and which documents are needed in that section.
- Click on the link associated with the document you wish to upload
- It will automatically open a new browser and filter down to that document
- Click the paper clip next to the document you will be uploading
- Set the effective and expiation date if its applicable
- Click the Choose file button or drag a file into the upload file field
- Click Submit
- You can then go back to the email or use in the App filters to upload the rest of the documentation that is requested
This email is broken down into multiple sections based on supplier and which documents are need review in that section.
- Click on the link associated with the document you wish to Review
- It will automatically open a new browser and filter down to that document
- Click the Review Icon next to the document you will be reviewing (On the right side)
- Look at the document and evaluate if it is correct.
- If it is correct click accept
- If not is not click Reject
- Fill out the Rejection reason and add any comments
- Click Submit Rejection
- You can then go back to the email or use in the App filters to upload the rest of the documentation that is requested
Notification Emails
Notification emails are sent according to each user’s in‑app preferences—either instantly when activity occurs or as daily digests at the start and/or end of the day. They provide reviewers with a clear list of newly submitted documents, notify contributors of any rejections, and include a concise overview similar to our summary emails.
The top links in this email will always be the most recently rejected documents. After that will be a summary of items that require your attention.
- Click on the link associated with the document you wish to upload
- It will automatically open a new browser and filter down to that document
- Click the paper clip next to the document you will be uploading
- Set the effective and expiation date if its applicable
- Click the Choose file button or drag a file into the upload file field
- Click Submit
- You can then go back to the email or use in the App filters to upload the rest of the documentation that is requested
The top links in this email will always be the most recently submitted documents. After that will be a summary of items that require your attention.
- Click on the link associated with the document you wish to Review
- It will automatically open a new browser and filter down to that document
- Click the Review Icon next to the document you will be reviewing (On the right side)
- Look at the document and evaluate if it is correct.
- If it is correct click accept
- If not is not click Reject
- Fill out the Rejection reason and add any comments
- Click Submit Rejection
- You can then go back to the email or use in the App filters to upload the rest of the documentation that is requested
Traceability Information on Purchase Orders
- Click the link in the email with the Purchase Order and Product Item you'd like to upload the required documents for
- Login
- Click the plus Icon next to the item you'd like to add a document for
- Add in the Lot information for the Product Item on that purchase Order
- Click the "Submit" Button
- The lot will expand to see which documents must be added for that product
- Click the "Paper Clip" next to the document you will be uploading
- Set the effective and expiation date if its applicable
- Click the "Choose file" button or drag a file into the upload file field
- Click Submit
- Repeat steps 3-10 till all of the items have their respective documents for this Purchase Order
- Login
- Navigate to the Purchase orders documents (must be a contributor)
- Find the purchase order you are adding lots to
- Expand the purchase order
- Find the Product item you are adding the lots to
- click the plus Icon to the far right of the product item
- Enter Lot Code and Quantity
- Click submit
- Upload the document for that lot
- Repeat steps 6-9 until all lots are added
- Login
- Navigate to the Purchase Order tab
- Use the search and sort functions to find the Lot(s) that are getting recalled
- Once found click the "Send Recall Email" button to the right of the lot
- Add the "To" and "CC" emails
- Edit the Subject and Body if needed
- Attach any additional documentation for this lot
- Click "Send"
Admin Only Features
User Management
- Click the “Users” Tab at the top of the page
- Your default organization will appear
- Click on a user's name to edit them
- This will allow you to change information for them
- It also allows you to set 2 solution features:
- Departments
- App Permissions
- Click "Save" after editing
- This will apply the changes to the selected user
- Click the “Add User” button
Primary Organization will be set to the organization currently selected in the box above the add user button
This can be changed by clicking on the “Primary Organization” and selecting a different option from the dropdown
Fill out the First and Last Name and email field
Give the user their Department and App Permissions (Or else nothing will be shown upon user login)
Click "Save"
- Select a User in the Users screen
Next to their name at the top click the slider and it will change the user to disabled
- Clicking the slider again will reenable the user
- Click the name of your primary organization above the “Add User” Button
- Search using org name or org number
- Click the desired org
- You can now edit users within this organization
User Approvals
- Navigate to the Organization that matches the users domain
- Click on the User with (Unapproved) next to their name
- Add departments and app permissions
- Click "Approve" at the bottom right
- Click on the Link provided in the “Smrtr Compliance - Notice of Account Awaiting Approval” email
- You should be navigated to the user specified in the email
- Add departments and app permissions
- Click "Approve" at the bottom right
- Navigate to the “Unassigned Users” in the organization search
- Click on the User with (Unapproved) next to their name
- Add their “Primary Organization”
- Add departments and app permissions
- Click "Approve" at the bottom right
- Click on the Link provided in the “Smrtr Compliance - Notice of Account Awaiting Approval” email
- You should be navigated to the user specified in the email
- Add their “Primary Organization”
- Add departments and app permissions
- Click approve at the bottom right
Organization Editing
- Click the Advanced search button
- Add your search criteria
- Click “Add”
- The list of suppliers will filter based on your selections
- Click “Clear” to remove the search filter
- Find the supplier you’d like to edit
- Click the "Pen" on the right side
- Modify fields as you click through each panel
- NOTE: Any fields brought in from another system are not editable and must be changed on the system of record
- NOTE: Ensure a host name is filled out before onboarding users for that organization so they do not end up in the “Unassigned Users” bucket
- Click "Update" before moving on to a new section
- Permissions and Preferences are set as a default in their section here but can be change by the user
- Add Facilities in the Facilities Tab
- Add additional information on your Product Items in the Product items tab
- When finished click the “Back to suppliers” Button and click “Yes”
- Click the “My Org” tab at the top
- Modify fields as you click through each panel
- NOTE: None of these fields are pulled from a system of record
- Any Operating Companies and Facilities added will not show up in the app they are for backend only
- Click "Update" before moving on to a new section
- Permissions and Preferences are set as a default in their section here but can be change by the user
Additional Assistance
If you have any questions or need further assistance, please visit our Help page.
Some users may experience a 403 error and that is because each login page is unique and has some temporary state that expires after a few minutes. Clicking "Sign in" should refresh login page. We do recommend bookmarking the portal page URL.